Refund and Returns Policy

At HeBazar.co.uk, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund or exchange subject to the terms below.

Returns and Refunds: You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item). To initiate a return, please contact our customer service team at [email protected] and provide your order number, the item you wish to return, and the reason for the return.

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Refunds may take up to 7 business days to appear in your account, depending on your bank or card issuer.

Exchanges: If you received a defective or incorrect item, we will replace it at no additional cost to you. To initiate an exchange, please contact our customer service team at [email protected] and provide your order number, the item you received, and the reason for the exchange.

Shipping: We ship to most locations in the UK and offer free standard shipping on orders over £50. Please note that shipping costs are non-refundable and you will be responsible for paying your own shipping costs for returning your item.

Exceptions: Certain items are not eligible for returns or exchanges, including gift cards, personalized or customized items, and perishable goods. We also reserve the right to refuse returns or exchanges for any reason.

Changes to this Refund Policy: We reserve the right to modify this Refund Policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you by email or by posting a notice on our website.

Contact Us: If you have any questions or concerns about our Refund Policy, please contact us at [email protected].